Bitter Experience on BSNL Broadband Customer care Service
It has been exactly six days for my ISP to check the broadband problem. The experience that i faced with the BSNL Broadband customer care service is very much horrible. Every day I used to call twice or thrice describing the problem.
The first time I reported about the connection problem at the toll free number 1500. I don’t know how they tackle the customers problems. But this is how my experience goes.
At first they booked a complaint regarding my problem. The next day when I called 1500 they told that the complaint ID given to me earlier has been closed. I wondered how they closed the complaint without solving the problem and without contacting me. And again they booked a new complaint.
They called me the very next day. And this time they told me “Your telephone is working properly”. Oh my god they had understood that my land-line is not working instead of my broadband !!. Yet another complaint ID. This time they assured me that the broadband connection will checked within a day and advised me to complain at 198. I made a call to 198. The automated voice system just asked me to give the telephone number that is not working and I gave my land-line number. Immediately after 10 minutes I got a call from the customer care and said “Your telephone is working properly”. This is a service that takes complaints for non-working telephones and check whether the given number is working perfectly or not. And again there is a little quarrel between me and the customer care person for giving irrelevant numbers for complaining the problem.
I waited for two days[on the whole 4 days]. There is no word from that side. So finally I decided to go to the local BSNL Office.
There they gave me two numbers for complaining. I made a call to one of the number and there she gave me another number. Yet another number when called to that number. And this is the final number through which I solved my problem. This person took two days to come to my home and one day to change the port at the server[as he said].
With a lot of frustration and impatience I finally got my working internet connection !!!!
It was a simple issue and I dont know it’s cause. Why do they take a lot of time when it comes for attending to the customers. I think Sify is best both for providing broadband and delivering the customer service when I was in Tamil Nadu. And in my life Airtel and BSNL broadband services left me bitter experiences.
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I found your blog on google and read a few of your other posts. I just added you to my Google News Reader. Keep up the good work. Look forward to reading more from you in the future.
internetbroadbandtoday.com
Hi Bhupal,
Its really sad to experience such problem and I can understand how much frustration you might have experienced at that time as I’ve experienced a lot from BSNL when I was in Chennai.
Thank God for they’ve given solution and completing the service within days rather than taking weeks.
Why don’t u post a complaint in http://www.consumercomplaints.in/
When I read the above bitter experience of one of bsnl broadband customer, I was surprised, as if I have written my experience. Exactly same thing happen to me a fortnight back, and finally I had to go for the complaints upto GM level. I suffered for about 10 days. Since BB connection in April, 2009, I was facing another problem- i.e. disconnection of broadband for any incoming or outgoint landline telephone ring. I thought it as normal and avoided outgoing calls during surfing. Thanks God, it was also rectified amidst the recent breakdown.
@PC Panda
Oh !! we both have the same bitter experience.
dear sir,
kindly quote the internet charge of bsnl broadband internet for domestic & industrial use.
i want to take new connection